Network Process Manager - Sales CSI - Hyundai Motor Company Australia - Sydney

Job description
As part of our efforts to become Australia’s Most Loved Car Company, Hyundai Motor Company Australia is pleased to announce the newly created position of Network Process Manager. This key Sales Support role will be accountable for developing programs and processes aimed at enhancing Customer Experience and Satisfaction from a Sales perspective, and working across the business on implementation. If selected, you will enjoy the benefits of a fantastic corporate working environment, a competitive compensation package and be part of a dynamic and growing team.
Responsibilities Include:
Mapping Sales Processes and Defining Best Practice •Analysing CSI Trends Nationally and highlighting areas for development
Analysing Sales Customer Satisfaction Survey Results/Reporting by Dealer
Targeting dealers in need of improvement with joint visits (with Region’s) and developing agreed improvement plans
Managing Sales CSI Service provider(s)
Working with Sales Training to ensure programs are geared to CSI improvement •Coordinating the Mystery Shop Program
Desired Skills and Experience
The ideal candidate will have:
Tertiary Qualifications
Relevant Automotive Experience in a senior commercial role
Demonstrated analytical and numerical skills
Computer Literacy
A passion for Customer Service/Experience
Very strong Interpersonal skills

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