Country Manager - New Zealand - MoneyGram International - Sydney

Job description
General Responsibilities:

Job Title: Country Manager

OFFICE: Sydney

REPORTS TO: Regional Director

SUMMARY OF SERVICES:

To work with the Regional Director and other key resources, in supporting the development and implementation of a business development, marketing and operations strategy for New Zealand. The role will also be responsible for the sales to Financial Institutions and Larger retailer partners, including key account management of strategically important accounts in Australia

KEY ACTIVITIES:

Carry out market research and consumer/agent/country analysis in order to feed this into the business development strategy for the country.
Identify and facilitate the addition of new Agents, appropriate to the strategy on appropriate commercial terms in line with the market/corporate guidelines and in conjunction with the Regional Director.
Act as the key account management lead for the country - identify relationship needs and develop/co-ordinate effective solutions, working with the other key personnel across the region and in head office.
Develop and execute in conjunction with the Regional Marketing team a plan to drive brand awareness, agent marketing engagement and transaction growth in accordance with regional and global marketing guidance.
Develop, implement and achieve business plans for Agents in the country in conjunction with the Regional Director, Asia and relevant parties in head office.
Monitor, analyse and improve Agent/location performance on an ongoing basis. Identify any barriers/problems quickly and implement the relevant solution as required.
Closely monitor the legal and compliance requirements for money transfer established by the local regulators and highlight to Regional Legal and Compliance staff as necessary. Ensure Agents' full compliance with MoneyGram’s and local regulators' Anti-Money Laundering procedures, seeking guidance from the Legal Affairs Department as appropriate.
Work closely with the Operations resources in the region to guarantee a smooth transition from approval process to implementation and operational start-up of each new Agent site and in connection to special projects.
Work with Agent training departments and/or individual locations to provide training to Agent staff, covering the product, procedures and customer services. Work to maintain or improve any agent training materials
Prepare performance reports along with any other presentations, statistics, and reports for existing Agents, new business prospects as may be required by senior management/RD/regulatory agencies.
Assist in the organisation and participation of Agent meetings, conferences and community events as required and as may be applicable.

Skills and Experience Required

Proven track record in an account management/business development role gained at a similar level of authority. Working knowledge of the region is essential. An understanding of the local money transfer market is highly desirable. Some experience gained internationally and/or within a retail financial/payment services environment would be highly advantageous.
Demonstrated ability to operate at both a strategic and operational level, to include experience of writing comprehensive and robust business cases, business plans and budgetary management.
Demonstrated experience in managing budgets or a P&L
Commercial acumen – able to work with key business partners to maximise business capacity for all parties.
Strong presentation and negotiating skills – able to influence and persuade in decision-making processes both internally and externally.
Excellent organisational and project management skills – proven experience of managing multiple priorities on a regional and/or national basis, in a pressurised environment. Strong attention to detail is essential.
Excellent problem solving skills – able to effectively and proactively work to identify key issues, route cause(s) and identify appropriate solutions and/or facilitate resolution through working with the relevant parties.
Clear written and verbal communication skills.
Educated to tertiary level with further qualifications advantageous.
Fluency in written and spoken English & Local language is essential.
Computer literate - able to use Microsoft suite of packages and operating systems.
Good technical understanding – able to converse effectively with technical and non-technical parties alike. Able to present information and or train on technical/product areas as required.
Able to work with minimum supervision and to make effective and appropriate decisions independently of others and also work as a part of a team.
Demonstrates high levels of energy, self-motivated and enthusiastic – prepared to go the extra mile.
Able to work in a busy, fast-paced environment whilst remaining calm and professional.
A valid driving license and car is required.
Ability to commit to and demonstrate the Corporate Values: Respect, Courage, Passion, Integrity and Teamwork.

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