Senior Telephony Applications Analyst - GE - Melbourne

Job description
GE (NYSE: GE) works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. For more information, visit the company's website at www.ge.com

Posted Position Title: Senior Telephony Applications Analyst
Career Level:Experienced
Function:Information Technology
Function Segment:Business Solutions
Role Summary/Purpose:
The Analyst will provide domain expertise in the IVR channel and act as the key liaison between the Business Channel Leader, Telephony vendors and local Voice Infrastructure Support team.

Essential Responsibilities:
The Analyst shall work with the various Support Teams (applications, infrastructure, etc) to oversee support queues, provide assistance with ITIL support processes, such as incident, problem and change management, hand-over process, focus on quality improvements and assist in reporting and analysis.

Qualifications/Requirements:
Experince with various Voice Application technologies, including IVR, Outbound IVR, Dialler and their related middleware components

Additional Eligibility Qualifications:

Desired Characteristics:
ITIL certification

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