Senior Director - Visa Performance Solutions - Visa - Sydney

Job description
Position Summary

The Senior Director for Australasia will engage with senior leaders at Visa’s client organizations in dialogue and consulting projects that enable our clients to drive the growth and improved profitability of their payments business. The incumbent will lead other team member in designing and delivering consulting engagements for clients in Australia and New Zealand, collaborating with other teams including Business Development, Product and Marketing.
This role is critical in the focus on developing enduring, strategic relationships with clients, and will be a part of the leadership team in both Visa Consulting regionally and in the Australia and NZ businesses.

Responsibilities

Develop annual plans for consulting needs for Australia and NZ clients. Proactively engage with clients ensuring annual/quarterly strategic discussions take place and program of work in place to drive business growth.
Design consulting solutions to client requirements, striving for innovative and efficient approaches.
Tap into Visa knowledge, best practices, benchmark data, research both primary and secondary, and analysis of client and industry situation.
Develop frameworks and approaches that enable clients to address opportunities and tackle challenges.
Undertake client projects, including project road mapping, client interviewing, analytical review of inputs, structuring of recommendations, report writing.
Assign engagements and provide direction to other team members.
Bring deep subject matter expertise to bear in undertaking engagements such as portfolio strategy, portfolio diagnostics, and cardholder life cycle health checks.
Facilitate meetings and workshops as an element of client engagements
Foster partnership with other functional areas, ensuring alignment of opportunities and recommendations Provide subject matter expertise support and knowledge transfer to the wider VPS team.
Manage allocation of work across team and manage the project pipeline to maximize efficiency, throughput and quality.
Model Consulting competencies and guide team members along the accreditation path through structured development program and skill transfer though projects.
Select and manage any local consulting partners involved in the delivery of consulting engagements.

This role reports to the Head of Visa Performance Solutions based in Singapore. The incumbent will conduct assignments in Australia and NZ, and be based in Sydney. This role has one direct report.

Experience

Minimum 15 years’ experience in retail banking with the majority of that time in cards. Must have experience in cardholder marketing and portfolio management within in an issuing bank in a senior level capacity
Global or multi-national business experience strongly preferred (e.g. with a major bank from a mature cards market such as USA, UK or Australia)
Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor.
Experience in several key issuer business areas, such as portfolio management, marketing, product management, operations, risk management, for both credit and debit cards
Understanding of card issuers’ P&L and critical factors in driving profitability
Experience in and passion for the power of analytics to inform and drive strategy and tactics
Some consulting experience preferred with project management and/or process re-engineering credentials helpful

Skills

Expert level Excel and PowerPoint
An understanding of statistical analysis, modeling, scoring schemes, etc.
Expert level meeting and workshop facilitation skills
Excellent project management skills
Self-starter and able to operate independently, without detailed direction
Very detailed oriented, is expected to ensure highest level of quality/rigor in reports and data analysis
Global mindset, desire and demonstrated ability to work cross-culturally and in a matrix organization
Multi-disciplinary thinking skills: creative, analytic, strategic
Relationship management skills.
Ability to influence and negotiate with senior executives.
Entrepreneurial
Self-driven, team player
Excellent communicator, with strong English written and verbal skills
Strong academic credentials, with relevant undergraduate degree and MBA or graduate degree preferred

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