Account Director - Client Service - SapientNitro - Sydney

Job description
Job Summary:
You are a digital expert. You speak the language and understand how to navigate and marry the world of platforms, analytics, technology, and creative. You understand what it takes to sell, but operate as a “farmer” and nurture and grow your client relationships. You are able to drive strategic plans for clients and monitor efforts to ensure adherence to timelines and budgets. You act as a coach and manage internal resource allocation and costs towards profitability.

Primary Responsibilities:
Intake, Ideation and Planning
Involved in determining strategic direction and can steer team to answer client's strategic needs within the framework of a brief.
Manage overall brief process, and adding to strategic direction.
Develop case studies on clients’ business
Responsible for liaising with the other agencies working with the clients to ensure that a holistic creative solution is developed that makes best use of the creative/technical assets



Issue and Risk Management
Support Project Management in analyzing the key issues and risks in the program and assess business impact
Drive effective communication of issues and risks to the senior account leadership
Understanding of contracting basics and controls relative to quarter close. Ability to navigate conversations with business client and procurement to detect when negotiation is underway and involve senior account leadership to consider position/leverage and preparation


Revenue Growth, Client Acquisition, Account Management
Manages and ensures that the account plan includes all important elements. Ensures a regular cadence is put in place to review account plan and update details as they change.
Highly conversant with the account plan and able to steer the Sapient Nitro team to answer its goals, as well as the client's project or brand goals
Assists account leads with maintaining a clean and up to date forecast for their account / portfolio of projects

Client Stewardship

In client interactions, consistently demonstrates an understanding and commitment to the client's business and objectives.
Uses knowledge of Sapient's service offerings and understands when to pull in the account leads and the appropriate SME(s) to help clients meet their business objectives.
Able to clearly and convincingly articulate Sapient’s recommendations to the client
Act as one of the key agency interfaces with clients for strategic discussions, dealing with escalated issues; responsible for building and maintaining key client relationships.


Team Stewardship / Capability Development

Coaches, guides and mentors of a 4 -6 person team.
Work collaboratively with all domains.
Know how to work with people within the Sapient team so that they give the client their best effort without spending more time than the budget from the client’s business justifies.
Actively get involved in company events such as hiring, training and internal initiatives.


Experience Guidelines:

7 to 10 years of experience of account management in an agency environment
Strong interactive background a must
Accountability for budget or client revenue of mm+
3+ years of client executive experience with primary accountability for peer-level client relationships at the Manager and Senior Manager levels
Experienced with multiple campaign lifecycles from business development to final delivery
Experience leading teams with multiple discipline representation (especially technology, creative, media and strategy)

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