Service Delivery Manager - IBM - Brisbane

Job description
Our Global Technology Services (GTS) unit offers end-to-end IT consulting and business services supported by an unparalleled global delivery network. At GTS, we provide our clients with innovative technology solutions that help them to improve their business processes and in turn, profitability.

Strategic Outsourcing and Delivery (SO DEL) participate in the pursuit and qualification of new strategic outsourcing engagements and incremental business opportunities, and deliver a broad range of application management and managed operations services to IBM's strategic outsourcing customers in Australia and New Zealand.
Our mission is to provide high quality, cost-effective strategic outsourcing services to our customers, and to be proactive in identifying and responding to their business needs. We have a pervasive focus on expanding and strengthening our strategic outsourcing capabilities and offerings, in line with our strategy of building a sustainable and profitable business.

As the Service Delivery Manager you will be the single point of contact and be the advocate between Service Delivery and the DPM/PE/Customer. You will assist with management of costs including annual DOU/interlock plan negotiations between service delivery and the DPM. As well as contribute to positive customer satisfaction and customer relationship and you will also manage delivering to contract performance standards and client measurements.

You have the ability to drive/Manage service quality and improvement of service delivery processes and participate in the (O)/U cost/recovery management with the DPM/PE. Manage and coordinate problem and change across the delivery organisation will also belong to your responsibilities as well as continually identify ways to reduce costs delivering the services and improve service. You understand customer requirements and business opportunity/requirement identification, guidance, support and closure. If you can provide technical support and participate in the Change Control Board and/or change control process as well as account leadership/direction and technical support together with the ability to drive/participate and coordinate crisis management, we really want to see your application.

Mandatory Skills Required:

- Min 3 yrs experience as a Service Delivery Manager required
- Mining experience preferred
- The role is based in Brisbane, Australia
- You must be an Australian Resident to apply for this role.

IBM has always been committed first and foremost to its people. We believe true innovation is driven by diversity, so in order to uphold our reputation as an industry-leading enterprise, we rely on people from different backgrounds, different perspectives and different attitudes. So come on board and join us as we enter a new era for our industry – and our planet.

Required
Bachelor's Degree
At least 3 years experience in Excellent verbal and written communications skills
At least 3 years experience in leadership, business accumen, financial management
At least 3 years experience in ITIL demonstrated knowledge
English: Fluent

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