Job description
Amazon was recently voted #5 most admired company in the US, #1 most innovative, and #1 in Customer Service.
Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud.
As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success.
AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented engineers located in 3 countries around the world, and are growing rapidly.
We are seeking people with strong technical skills. Experience as a Systems Administrator working with Linux, Unix or Windows? Do you know the advantages of working in a highly distributed virtual environment? Since we’re working in the Cloud, you will need to be very comfortable with networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. If you fit the description, you might be the person we are looking for!
Every day will bring new and exciting challenges on the job while you:
• Learn and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Interact with leading technologists around the world
• Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
• Drive customer communication during critical events
Desired Skills and Experience
Basic Qualifications
Must have demonstrated proficiency in these areas:
o Systems administration (Linux and/or Windows Servers)
o Networking (DNS, TCP/IP)
Excellent oral and written communication skills
Strong customer focus
Strong multi-tasking skills
Self-starter who is excited about technology
Open to working at least 1 weekend day
Preferred Qualifications
Experience working with customers
Experience analyzing, troubleshooting, and providing solutions for technical issues
Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
Some programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
Experience managing full application stacks from the OS up through custom applications
Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field.
