In a world of dramatic and fast-paced change, the ability to retain existing customers and attract new ones is critical. As a customer advisory professional, you’ll provide clients with a strong analytical framework to transform their sales and drive sustainable growth. Joining one of our high-performing, globally integrated teams, you’ll work closely with our clients’ marketing, sales and customer service functions, helping to ensure they interact effectively with their customer base.
Through our structured learning and development program, you’ll develop the skills, knowledge and experience to help grow our clients’ businesses. And with a network that stretches across the world, you’ll gain unparalleled insight and experience from different geographies and sectors. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
Desired Skills and Experience
About the opportunity
EY’s Vision 2020 is to build a better working world and be a $50bn distinctive professional services organisation globally. We are accelerating our investment into Customer as a key growth area for EY’s Advisory business.
Aligned with our vision and due to increased demand for our services, we are seeking a highly motivated Director to join our team with strong focus on the Government and Education sectors.
As part of our Customer team you will help your clients transform their customer engagement in a digital economy and rethink their customer experience and interactions, reducing cost and growing their business in a sustainable manner. Drawing on our local and global networks you will learn to adapt proven customer experience transformation, experience by design, design thinking and digital innovation methods and practices to fit different operational and cultural needs in different industries, including both public and private organisations. Your knowledge, experience and skills will help to shape our services.
In a varied role that will enable you to make your own, your key focuses will see you –
Manage and grow the portfolio of existing clients and continuously adding value for them,
Grow a diversified portfolio customer base locally and nationally,
Work with the business leaders to develop the practice and execute strategic plans align to our Vision 2020
Lead a very dynamic and ambitious team, continuing to develop and empower their skills and output,
Promote the EY agenda of Customer experience transformation through Digital innovation in the market.
About you
You already have a demonstrated track record in customer-centric transformation and strategy consulting, as well as the following –
Experience in a similar position within a reputed consulting firm
A background and high level of knowledge within the Government and, ideally, the Education sectors
A proven track record for leading customer strategy and digital innovation transformation within your existing and/ or past organisations
Excellent Business Development skills with a track record of positive measurable outcomes
The ability to energise and influence senior leaders through disruptive change
Demonstrable leadership skills and experience in nurturing and growing talent
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