Director - Customer Experience Transformation - Oracle - Melbourne

Job description
Key Responsibilities
Evangelize the Oracle CX message - be the “Thought Leaders” for their respective regions
Work with clients at the C-level, understanding their sales and service issues and business requirements, and laying out a road map of how to leverage Oracle's products and services
Act as the trusted advisor to further client relationships and drive additional opportunities
Support localization and the execution of APAC Cx program, campaigns, and sales plays
Collaborate with Oracle's senior leadership team to identify service offering opportunities for growth
Assist the training and ongoing coaching of the regional team


Desired Skills And Experience

Established and well respected Sales or Customer Service industry specialist.

You should have demonstrable experience leading sales or service organizations in large corporations, or have held a senior position in consulting firms with a clear focus on Customer Experiences strategies and execution.

Such backgrounds could include:
Sales or Customer Service VP or Director
Partner at a large Consulting firm, IT System Integrators or competitive organization (such as SFDC, Info, SAP) where they proven growth track record and/or run a large sale or service solutions.

Including
A respected thought leader within their industry and the broader CRM community
An extensive network of contacts accumulated over the course of their career
Experience developing IT strategies for client organizations and the ability to become a “Trusted Advisor” to senior executives
Ability to speak publicly in large and high visibility forums on both organizational development topics and how technology enables that and compliance
Proven experience being influential and persuasive while advising C-level Executives and Staff
Experience working in a large, complex global team environment.
Excellent verbal and written communication skills, with the ability to present at the Board and C-level
Strong project management, facilitation, and organization skills
BA/BS degree, at a minimum – advance degree preferred.

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