Director - Client Performance - Columbus - Melbourne

Job description
Role overview

The Client Performance Director is responsible for ensuring total client satisfaction for their assigned portfolio of clients across the entire range of products and services offered by Columbus.
Extracting insights and developing a true understanding of clients' business needs and challenges, the role will work closely with the Performance and Experience Teams to deliver strategic solutions while taking primary responsibility of managing client communication and relationship management.

Roles and responsibilities

Deliver effective workflow across the business in order to meet deadlines, manage team workloads and ensure appropriate skill levels are engaged to deliver the project of high quality work.
Ensure the agency strategy & planning process is adhered to, with all products and services engaged as appropriate.
Collaborate and organise internal teams to formulate strategies and uncover new opportunities for clients.
Ensure a positive and motivating work environment for the team, delivering staff stability, recognition, PDP & Development plans. Responsible for ensuring staff satisfaction & engagement for their team. Further to this, they contribute to the total satisfaction and engagement from Aegis regarding the entire Columbus offering.
Performance reviews to be conducted on time with clear guidance around KPI's. GM to be involved / engaged as appropriate.
Foster and assist in training of Account Managers/Account Executives as required.
Updating the GM on monthly forecasts, to assist in the maximisation of profitability of the business unit; and by doing so, ensuring targets are delivered upon.
Full knowledge of Columbus targets and goals and strives to deliver against agreed financial targets.
Agency and stakeholder management
Client relationship management focusing on continuous improvement and opportunities

Desired Skills and Experience
Skills and attributes


High-level competency within the client services discipline.
Excellent team management skills, mentoring and coaching, a leader by example
Strong, professional and friendly manner in communication.
Strong prioritisation, time management and organisational skills.
Demonstrable levels of professional maturity, self-confidence, passion, energy & positivity.
Strong verbal and written communication skills.
Adaptable - to changing business & client conditions.
Leadership, influencing & problem solving skills.
A good negotiator with solid numeracy skills.
An effective presenter.
Business acumen and ability to deliver upon profitability targets.
Sharp strategic, analytical and creative problem-solving skills.
Possesses an excellent level of discretion and confidentiality where appropriate

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