Senior Market Manager - Expedia - Brisbane

Job description
The Senior Market Manager is responsible for maximizing revenues to achieve quarterly targets, drive internal business initiatives impacting Expedia's lodging offerings and/or relationships, and improve process efficiencies in addition to developing and sustaining strong hotel partner relationships within the assigned markets. This includes negotiating favorable inventory rates and allocations at property level, and driving key activities that support Expedia's revenue goals and strategic objectives. The Sr Market Manager may also be responsible for managing a small team of Market Associates.

Position Responsibilities
Focus primarily on direct account management to deliver revenue and/or acquisition goals through management of inventory, rates and supplier relations and negotiation of best inventory and most strategically competitive rates in assigned market. Secure inventory through on-going account management during acquisition and renewal
May manage Market Associates
Involvement in cross functional Expedia business initiatives - understand deliverables and implications on market, while providing input on opportunities for improvement and effective roll out; partner with internal teams through initiation and planning of initiatives to proactively anticipate market impact
Provide ongoing input to the Director of the group in developing effective and scalable solutions to improve process efficiencies
Negotiate and secure market deals, promotions and dynamic rate rules. Coordinate with Point of Sale (POS) to leverage merchandising opportunities and offerings
Evaluate market trends and competitor activity and provide analysis and recommendations to management
Develop and sustain strong partner relationships by delivering superior consulting services and capturing marketing and sales opportunities through regular partner contact and delivering value added services
Provide meaningful performance reporting analysis to partners at the property level to implement win-win solutions in order for the partner and Expedia to achieve market performance and long-term activity goals
Develop & drive sound recommendations/action plans based on insights from data analysis to optimize hotels in the Expedia market place and their lodging market overall
Develop a strong network and relationships within the local market in order to leverage appropriate market influencers (e.g. congress and tourism bureau, hotel association, etc.) and provide expertise to the local industry
Promote Expedia's full suite of products offerings and key initiatives to partners and educate them on the full use of our products and tools
Act as liaison between partners and other Expedia functional areas to train and educate partners on the various Expedia tools, connectivity solutions, payment and billing alternatives, and other partner facing Expedia systems or services
Coordinate with other Expedia teams and functional areas to implement innovative projects and business initiatives aimed at building a strong market presence, merchandising, and attractive value propositions
Lead the development and execution of overall market business plans, and ensure Expedia has a long-term business strategy to deepen our position in the assigned market/territory
Other reasonable duties, as assigned



Required Skills & Experience
Undergraduate degree in hospitality management; MBA preferred
4-6 years of hospitality industry experience with people management and revenue responsibilities. Should have demonstrated the ability to motivate, coach and mentor a diverse and geographically fragmented team, to achieve set goals
Outstanding analytical and strategic thinking skills, including demonstrated general problem-solving skills and an intense curiosity to identify trends and ensuing business needs. Possess ability to develop and present relevant and insightful analysis including performance analysis, market analysis and competitor analysis, and implement meaningful action plans based on the analysis
Strong project management skills, including the ability to juggle multiple projects simultaneously, prioritize effectively, and to meet deadlines
Demonstrated ability to lead cross-functional teams successfully in a fast-paced team environment
High degree of competency within all phases of project management including: issue and risk identification and management, change management, tracking dependencies and milestones, and communication of overall project status.
Ability to develop and execute market place initiatives with a strong eye on maximizing margin opportunity, obtaining inventory, and driving long term relationships with our supply partners, especially our key accounts.
Possess the ability to understand and optimize yield strategies and revenue management to drive and leverage business
Strong project management skills, including the ability to juggle multiple projects simultaneously, prioritize effectively, and to meet deadlines
Ability to influence internal and external decision makers
Strong written and oral communication skills, including fundamental presentation skills and the demonstrated ability to articulate ideas clearly and appropriately influence others
Proficiency with Project Management and CRM tools (preferably Microsoft Projects and Salesforce). Expertise in Microsoft Word, Excel and PowerPoint
Demonstrated ability to establish and adhere to priorities in a fast pace environment

Critical Competencies
Relationship Management: Establishes and builds healthy working relationships with partners.
Solution Alignment: Evaluates rates and availability with an understanding of products, services, and the market for the purpose of obtaining favorable arrangements for Expedia.
Sales & Negotiation: Effectively works in a defined market or region, identifying prospective partners, and negotiating successfully in a constructive, consultative, and collaborative manner.
Written & Spoken Communications, Listening, and Influencing: Conveys, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions.
Build & Maintain Teams: Encourages, motivates, and guides individuals and teams in learning and improving effectiveness and develops and improves individual, team, and organizational performance.
Strategy Execution: Develops goals, ideas and initiatives that improve the organization's performance, manage costs, and drive change at all levels.
Drive for Results: Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement.

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