Partner Success Manager - Symantec - Sydney

Job description
• This role is a senior partner account manager responsible for managing a very small number of Symantec’s key Enterprise partners nationally
• Act as the primary interface between Symantec and the Partner for all relationship matters
• Develop and execute a national plan that clearly articulates objectives for growth, activity plans and results at all levels within Symantec and the partner for key named partners.
• Develop a solid understanding of the value of Symantec’s Software’s solutions and how they complement our partners’ key go-to-markets. Position Symantec Software solutions to the relevant executives within these organizations and develop programs aimed at embedding them into their business.
• Take ownership of 2 key areas of focus in the role - firstly the traditional partner account management function and secondly the enterprise sales component to sell to the partner and ensure Symantec technologies are embedded in the managed service offerings from the partner.
• Own and manage communication and customer execution plans to ensure continuity and cross functional collaboration from the broader account team (Sales, Technical Sales , Consulting , Marketing , Executives) to provide seamless customer and partner interaction.
• Earn the trust of decision makers and stakeholders at all levels within Symantec and the Partner necessary to achieve results and solve problems.
• Apply a wide range of established methods and tools to achieve results.
• Identify and leverage parts of Symantec’s go-to-market strategy for commercial and financial benefits for both Symantec and the Partner.
• Identify the technical shared value of each party in the relationship to create and execute a strategic business and marketing plan. Including a partner enablement plan.
• Use empirical data to identify investment and opportunity for growth.
• Negotiate the commercial and operating framework to realize the shared value.
• Identify, engage and direct stakeholders to meet the goals of the relationship, and to develop and execute a sales and technical readiness program.

Qualifications
• Previous enterprise partner account management experience with a minimum of eight to ten years’ experience in IT, sales, partner account management or equivalent customer facing role
• Proven ability to excel at an individual contributor level in account management and influence key decision makers with a solid track record of fostering and maintaining senior relationships within key accounts.
• Proven ability to maximize delivery within cross-functional teams who have no direct reporting relationships through professionalism, professional courtesy and action.
• Strong oral and written communication skills with the ability to credibly present recommendations at senior levels in the organization; proven ability to adapt communication style to fit geographically diverse styles.
• Possess high degree of honesty, integrity and ability to maintain confidentiality.
• Ability to acquire a thorough knowledge of our products and be able to communicate and demonstrate the value they provide.
• Ideally possesses analytics experience and can leverage pivot tables and similar tools

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