Job description
Senior Manager, Consulting
Location: Sydney or Melbourne, Australia
Functional Unit Cisco Consulting Services
Job Description:
The objective of this position is to drive growth of Cisco Consulting Services (CCS) in Australia by focusing on developing and delivering consulting services to Cisco’s strategic customers. The successful candidate will have a proven track record in both developing new consulting business and delivering quality consulting services, while simultaneously supporting the development of intellectual capital and thought leadership. This is a leadership position reporting into the Head of Consulting Services Australia. This person would regularly interact with the CCS Australia Team and other functions within Cisco Australia.
The ideal candidate will be a leader with experience in growing consulting business through large transformational consulting engagements at the management level and proven experience in managing teams to create and deliver compelling quality client facing deliverables. This consulting role will require a relentless focus on adding value to customers by addressing their key pain points and challenges.
Primary Responsibilities:
• Accountable for aggressively growing both bookings and revenue following CCS's 'sell and deliver' model
• Collaborate with CCS Australia team, product sales and service sales teams to sell and deliver to Cisco's top customers in Australia
• Be the 'face' for key customers of Cisco Consulting in Australia, Cisco's partner community and within the company
• Drive close collaboration, consistency and synergy with the wider consulting organization and our partners in Sales and Delivery
• Provide executive level customer engagement for critical customer issues as required
• Assists customers with strategic direction, technology selection, implementation and rollout of IT solution
Desired Skills and Experience
Abilities and Key Competencies Required:
• Innovative thinker – strong use and passion for technology and social media. Ability to use technology to displace an earlier technology to disrupt an existing market and value network to create new market and value network.
• Analytical thinker: Strong structured design thinking background, Data Science skills are a plus
• Influence others/Leadership - Effectively persuade others (customers, peers, senior management, etc.), emotional intelligence, confidence, and organizational savvy.
• Business Acumen - Analyzing Trends in Data/Awareness of Customer Business Trends/Awareness of End-User Application Trends/Executes against strategy to deliver desired business results
• Communication skills – Ability to consult with customers/Presents with Impact/Accurately anticipates the reactions of others/Listens actively and identifies the motives or concerns of others/Reads verbal and non-verbal cues to understand relationships and situations
• Professional Effectiveness - Analyzing and Problem Solving/Focusing on Continuous Improvement/Leveraging Cisco Information, Tools and Data Resources/Reusing Knowledge and Avoiding Redundant Effort
• Learning Agility - Demonstrates capacity and desire to learn quickly/Constantly improves and changes/Manages change and ambiguity effectively/Is very flexible, adaptable, and resourceful
• Excellent collaboration skills to evolve the best consulting practices across Cisco
• High levels of integrity, ability to inspire trust and confidence
• Fluent English, both written and spoken
Other Requirements/ Experience:
• At least 10 year working experience in consulting
• Experience in building and leading new consulting businesses / practices
• Educational Background: Undergraduate degree in a technology or business field required and MBA preferred
