Job description
Intuit Inc. (NASDAQ: INTU) is the leading provider of financial software and web-based services for consumers, small businesses and accounting professionals. Our flagship products and services -- including Quicken, QuickBooks, and TurboTax - help simplify personal finance, small business management and payroll processing, tax preparation and filing. Founded in 1983, Intuit has annual revenues of more than $4 billion and reaches over 25 million customers with about 8,000 employees in 5 countries. Intuits revenues have more than doubled in the last 5 years.
No matter where you find us, we remain committed to creating new, easier, and more effective and efficient ways for consumers and businesses to grow their financial futures, giving them more time to live their lives and run their businesses successfully. As our business and product lines grow beyond accounting and into new areas, we will build on our heritage of innovation. That's not just our history, it is our future. As the company ventures to expand its geographic footprint to Asias emerging markets and in Europe, this recipe will have to be tuned to fit the new opportunities.
Fortune Magazine recognized Intuit as the Worlds Most Admired Software Company in 2012 and also recognised the company as No.22 top 100 Best Companies to Work.
Intuit Sales is a multi-channel organization focused on delivering growth efficiently. Across all of our channel and businesses, Intuit Sales is responsible for acquiring new users and delivering increased revenue and contribution growth. Intuit Sales is comprised of sales and marketing teams that support direct (telesales) and indirect channels (retail, OEM and VAR) as well as mobile partnerships.
Come join Intuit as a Training Manager in Australia. We are looking for a commercially skilled individual to take on this role and join our global sales and marketing team. The individual will be responsible for defining and executing high quality training programs and strategies to external or internal clients on basic and core aspects of Quick Books Online (QBO) system functionality. The Training Manager will provide training at customer sites across Australia to ensure Accountants and Bookkeepers are trained and certified on QBO as well as ensuring that training material is kept up-to-date and relevant for the Australian market. The individual may also assist in a myriad of implementation tasks considered moderately difficult such as project planning and gap analysis.
Responsibilities:
Applies significant knowledge of company, products, services and industry best practices while serving as a consultant to the customer.
Provides accurate, detailed status reports.
Serves as a customer advocate while simultaneously representing the company to effectively address, mediate and escalate issues that are impacting the customers system implementation.
May assess customer needs and suggest/promote/sell alternative or additional products or services.
Significant travel to customer sites is a requirement of this position
External and internal training delivery. May prepare training materials and/or modifications to existing training materials to incorporate client requirements
Escalated implementation issues according to approved processes to supportability/development
Accurate, timely completion of administrative tasks and billing reports for own work projects
Delivery of customer experience at or above customer and shareholder expectations.
May provide written contributions to internal and external knowledge base.
Analysis of customer business needs and assistance in developing specifications for custom work
May provide input on relevant product and process improvement via prescribed business unit processes
May provide customized reports/specifications for clients.
Necessary documentation for issues that get handed off to support or development
Qualifications:
7-10 years business experience
4+ years experience in a training capacity, sales training capacity in like industry, preferred
Demonstrated track record of high achievement
Training Certification in an industry-recognized curriculum or equivalent development, preferred
Excellent interpersonal, communication and presentation skills.
Very effective in 1:1 coaching and classroom facilitation
Strong knowledge of online financial software industry, market, and customers, preferred
Demonstrated ability to lead and influence client groups and peers
Knowledge of regulations, standards affecting financial products and selling practices
Excellent computer skills; advanced application in PowerPoint
